EXCHANGES, RETURNS AND REFUNDS
HOW TO RETURN
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items. (More at Return Policy.)
(Please include a link to the return policy.)
REFUNDS
Once we have processed the return of your items, we will proceed with the refund.
When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.
Once the return has been made, we will send you an email with confirmation.
If more than 30 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions.
Remember: If you have sent the items to us for return using our home collection service, the costs of the return will be deducted from the amount of your refund.
FREQUENTLY ASKED QUESTIONS
WHY HAVEN’T I RECEIVED MY REFUND CONFIRMATION EMAIL?
If you have not received the email with your refund information, please check that the email address linked with your purchase is correct.
Please note that if you are returning items using our home collection service, the return will be processed once the goods arrive at our premises. Once completed, you will receive an email with the details of the return.
I NO LONGER HAVE THE CARD I USED TO MAKE THE PURCHASE. HOW WILL I RECEIVE MY REFUND?
Refunds are always processed to the same payment method used for the order. If you no longer have the card used for the purchase, we suggest that you contact your bank so that they can help you.
WHY HAVE I RECEIVED A PARTIAL REFUND FOR MY RETURN?
Please note that if you have sent us the items in several boxes, we will be able to process the return at different times. We will send you an email confirming the details of each one.
If you prefer, you can contact us so that we can review your case in detail.
HOW CAN I GET THE INVOICE FOR MY REFUND?
You can access the invoice for your refund in the details of your order. If you have made the purchase as a guest, you can do so from the link that you will find in the email confirming your return.